NATIONAL BEVERAGE RESTAURANT FRANCHISE
In 2010, a major beverage company was named one of the top 50 franchise businesses in North America by the Franchise Business Satisfaction Board. They attained this status with help from a flexible infrastructure that responds easily to changing business demands and captures critical business intelligence!
A leading restaurant retailer of healthy beverage and food options explored different franchise models while they continuously added to their extensive list of menu items. Despite changing business models through the past decade, the company’s IT organization steadily updated and optimized its IT infrastructure and datacenter to become a competitive differentiator and help the major beverage company significantly grow its sales, total store locations, and brand equity.
In the last few years, this major beverage company’s increased national recognition and expansion has led to even greater business demands. Instead of manually tracking employee scheduling, franchise orders and sales data, the company needed to deploy new applications to increase operational efficiency.
The company’s legacy servers from different vendors were antiquated and difficult to maintain. By standardizing their server environment on virtualized IBM blades they increased reliablility and manageability despite doubling the number of virtual and physical machines. They also ensured all new technology could scale, while avoiding server sprawl by providing IT consolidation through virtualization. The new systms were also easily deployed, speeding application deployment from months to days.
By upgrading their antiquated server system and rolling out new virtual applications like e*Restaurant and POS Radiant Systems, the major beverage company has provided their franchisees a POS and inventory management solution to help simplify their business. The IT Infrastructure provides the local retail management software that is loaded with features like built-in gift card and loyalty program functions and robust management reporting.
The IT Department also now enjoys increased user satisfaction and has decreased complaints to zero on multiple technology upgrades.
While this major beverage company increased their virtual and physical servers by ~100%, the IT team maintained its current headcount and realized better reliability and increased manageability, as well as significant cost and time savings.
PRODUCTS INCLUDED IN SOLUTION
- IBM BladeCenter servers
- IBM System Storage DS4700
- VMware ESX Server
SERVICES INCLUDED IN SOLUTION
- IBM Internet Security System Services
- Infrastructure Services/Datacenter Optimization
- Virtualization Implementation
“We knew that there was a better way to address the challenges of rapid growth and recognized the power of virtual applications like e*Restaurant and POS Radiant System. We called CMI, a trusted IBM technology partner, to help build an architecture that would harness our business information flow and provide us with that competitive edge.”
– A Senior Manager of IT Infrastructure
CMI leverages over 40+ years of experience, serving as an extension of client teams while helping them achieve competitive advantage through technology and innovation. We offer systems and storage infrastructure, software, cloud enablement, consulting and Professional services in the relentless pursuit of IT optimization.